TRANSPORTATION
What is your shipping policy? All orders enjoy free delivery and free returns.
Orders are processed and shipped Monday to Friday, excluding public holidays. Order processing generally takes 1–3 business days, and delivery typically takes 8–15 business days after dispatch. Some remote areas may take longer.
How do I track my order? You can track your order using the tracking information provided in your shipping confirmation email.
Will my order be shipped in one package? To dispatch your order as quickly as possible, your items may be shipped in multiple packages. You will receive only one order confirmation email, but you may receive separate tracking numbers and shipping emails for each package.
How do I track my return? Use the "track your return" link in your return email, or enter the tracking number on your return label to track your return.
ORDERS
How do I edit or cancel my order? You can cancel your order within 60 minutes after it is placed during working hours. Please contact online customer service to confirm the cancellation.
Customer Service Hours: Monday to Saturday: 9:00 am – 10:00 pm (Eastern US Time) Sunday: Closed
What payment methods do you accept? Visa Mastercard